You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

 

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

 

 • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

 

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Texas Consumer Rights & Complaints

In accordance with House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, the following information is provided for consumers.

Request for Health Care Records

Consumers may request access to or copies of their health care records maintained by this practice.

Requests for records may be submitted by:

  • Email: admin@cairnstherapy.com

Requests will be processed in accordance with applicable state and federal law.

Contacting the Licensing Council

Consumers may contact the Texas Behavioral Health Executive Council regarding licensure or regulatory matters.

Council contact information is available at: https://bhec.texas.gov/contact-us.html

Filing a Consumer Complaint

Consumers may file a complaint with the Office of the Attorney General of Texas – Consumer Protection Division.

Information on submitting a consumer complaint is available at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint